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Volunteer FAQs

Here you will find answers to frequently asked questions (FAQs) related to volunteering in general as well as specific questions related to Volunteer Connect.

If your question does not appear here then please feel free to get in touch with us via the Contact Us page.

Yes. You should be able to claim Job Seekers Allowance as long as you remain available for and are actively seeking work. Income Support, Incapacity Benefit and Disability Living Allowance should all remain unaffected.

For more information about volunteering whilst claiming benefits, please visit the gov.uk website.

Most organisations pay reasonable ‘out of pocket’ expenses, these cover travelling costs and possibly lunch if you volunteer for a full day. Not all organisations are in a position to pay expenses so it is important to confirm this with the organisation before you commence your volunteer placement.

For more information about expenses, please visit the gov.uk website.

It depends on the kind of volunteering role you are doing. If your volunteering brings you into close contact with young people under 18 or vulnerable adults (older people or people with physical or mental disabilities) then you will require a DBS check. It is the responsibility of the organisation you are volunteering with to apply for a DBS check for you and they will let you know if it is required or not.

The service is free for volunteers.

DBS checks are used in the voluntary sector to make safer recruitment decisions by identifying candidates who may be unsuitable for certain work that involves children or vulnerable adults.

No. Your existing CRB is still valid. If you ever go onto volunteer at a new organisation in a role that requires a DBS certificate, you will acquire a DBS certificate that will then be portable.

For full information about DBS checks please visit the gov.uk website.

We support volunteers from the point of initial interest, and help you find the right volunteer opportunity and placement, ensuring your experience is a positive one. We are an inclusive service and encourage people with all types of abilities to register.

Our team offers over 20 years experience in working in the voluntary sector and with volunteers in communities in London. We offer specialist skills enabling us to support volunteers, organisations, businesses and the public sector.

We are a member of NCVO and the Greater London Volunteering Network so align our practices with the industry standard and are up-to-date with new policy and legislation.


Volunteer Connect FAQs